Customer Rights and Security Guide

1. Introduction

At RubiLabs, we prioritize the security, privacy, and rights of our customers. This guide outlines the key rights and security measures we provide to protect your data, transactions, and overall experience while using our services.

2. Customer Rights

As a valued customer, you have the following rights when using our services:

• **Right to Privacy** – Your personal information is handled with the highest security standards. We will never share or sell your data without your explicit consent.
• **Right to Transparent Information** – You have access to clear and understandable information regarding our services, fees, terms, and security policies.
• **Right to Secure Transactions** – Your transactions are encrypted and protected by industry-standard security protocols.
• **Right to Dispute Resolution** – If you encounter any unauthorized transactions or service discrepancies, you have the right to file a dispute and receive prompt support.
• **Right to Withdraw Consent** – You may revoke any previously given consent for marketing, data sharing, or service agreements.
• **Right to Accessibility** – Our services are designed to be inclusive and accessible to all customers, including those with disabilities.

3. Data Security and Protection

We implement rigorous security measures to protect customer data from unauthorized access, breaches, or misuse, including:

• Encryption of personal and financial data using **AES-256 and SHA-256 standards**.
• Regular **penetration testing** and security audits to identify vulnerabilities.
• Multi-Factor Authentication (**MFA**) for additional account protection.
• Real-time fraud detection and **anomaly detection AI** to prevent suspicious activities.
• Strict access control policies ensuring only authorized personnel can access sensitive information.

4. Customer Responsibilities

While we are committed to securing your information, customers also play a crucial role in maintaining security. We encourage the following best practices:

• Use **strong passwords** and avoid sharing credentials with others.
• Enable **multi-factor authentication (MFA)** for enhanced security.
• Regularly update your devices and software to prevent vulnerabilities.
• Verify emails and links before clicking to avoid phishing scams.
• Report any suspicious activities or unauthorized access immediately.

5. Fraud Prevention Measures

To protect customers from fraud, we implement the following measures:

• Continuous monitoring of transactions for **unusual patterns**.
• Blocking of suspicious IP addresses and **geolocation tracking** for unauthorized logins.
• Dedicated **fraud response teams** to investigate reported fraudulent activities.
• Partnerships with financial institutions and law enforcement agencies for rapid intervention.

6. Reporting Security Incidents

If you suspect fraud, unauthorized access, or security issues, you should:

• Immediately contact our security team via email at systemdev@rubilink.io.
• Change your passwords and enable additional security settings.
• Monitor your account activity and report suspicious transactions.

7. Compliance with Regulatory Standards

RubiLabs adheres to global security and compliance regulations, including:

• General Data Protection Regulation (**GDPR**).
• Payment Card Industry Data Security Standard (**PCI DSS**).
• Financial Action Task Force (**FATF**) AML and CFT regulations.
• ISO/IEC 27001 information security certification.

8. Customer Support and Assistance

Our customer support team is available to assist you with security concerns, account management, and rights-related inquiries. You can reach us through:

support@rubilink.io